General Terms and Conditions (GTC)
Peters Kommunikation & Design
Owner: Tom Peters
Voßbargweg 49
26670 Uplengen
Germany
These GTC apply to all contracts between Peters Kommunikation & Design, Owner Tom Peters (hereinafter “Provider”), and his clients (hereinafter “Client”) for services in the fields of:
– Web design and development (WordPress, custom solutions)
– Online marketing (Google Ads, Meta Ads, Social Media Marketing)
– Branding, graphic design, communication
– Automation solutions and CRM configurations
– Content creation (texts, images, videos)
– Training and consulting in the digital field.
The Provider delivers tailored services for digital visibility, customer acquisition, brand development, recruitment, and process automation. The type and scope of services are defined in the respective offer or contract.
Close and timely cooperation is required for the implementation of websites and advertising campaigns. The Client undertakes to provide all materials required for implementation – especially images, texts, logos, company data, form inputs, and other relevant materials – completely, correctly, and within the agreed deadlines.
Delivery usually takes place via a cloud folder (Dropbox, Google Drive, or similar) provided by the Provider. If no complete submission is made within 30 days after folder release, the project will be paused. Any later resumption will incur an additional flat fee of €500 plus VAT.
The Provider reserves the right to involve external partners, subcontractors, or specialized agencies to perform certain services. The Provider remains the central contact person and is responsible for coordination in all cases.
A contract is concluded upon acceptance of a written or digital offer. Amendments or additions must be made in writing.
The agreed services are provided within the agreed timeframe. Delays caused by force majeure, lack of cooperation by the Client, or technical issues with third-party providers (e.g., hosting providers) will extend the timeframe accordingly.
The Client undertakes to provide all information and materials necessary for service delivery on time. Delays caused by late submissions are not the Provider’s responsibility.
Unless otherwise agreed, the following payment terms apply:
– 30% of the total fee upon commissioning
– 30% upon reaching the project midpoint
– 40% after completion and acceptance
All prices are subject to statutory VAT.
Unless otherwise agreed, the Client receives a simple, non-transferable right of use for the delivered services.
The transfer of usage rights only takes place after full payment of all agreed fees. Transfer or commercial reuse requires the Provider’s consent.
The Provider offers maintenance and support services for backend and frontend environments.
Server and hosting infrastructure are provided via IONOS SE. The Provider assumes no liability for technical failures, outages, or security vulnerabilities attributable to IONOS.
In the event of non-payment of agreed maintenance services, the Provider reserves the right to suspend services after prior reminder with 30 days’ notice. Resumption may incur a one-time fee of €500 plus VAT.
– Social media management requires a minimum term of 3 months.
– Backend and frontend service requires a minimum term of 12 months.
After the minimum term, contracts may be terminated with 4 weeks’ notice to the end of the month.
Obvious defects must be reported in writing within 7 days of acceptance. In the case of justified defects, rectification will be carried out. Further claims are excluded to the extent legally permissible.
The Provider is liable only for intent or gross negligence. Liability for indirect damages, lost profits, or data loss is excluded unless caused intentionally or by gross negligence.
The Provider assumes no liability for legal content (e.g., privacy policies, legal notice, mandatory texts) – the Client is responsible for legal review.
No liability is assumed for blocked advertising accounts, rejected ads, or restrictions by platforms (e.g., Meta, Google).
Both parties agree to maintain confidentiality regarding all information obtained during the collaboration. Without the Provider’s explicit consent, this information may not be disclosed or published to third parties.
The Provider processes personal data of the Client exclusively in accordance with applicable data protection laws (GDPR).
Contracts with ongoing services may be terminated after the respective minimum term with 4 weeks’ notice to the end of the month, unless otherwise agreed.
Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected. The law of the Federal Republic of Germany applies. The place of jurisdiction, insofar as legally permissible, is Leer (East Frisia).
